Privacy Policy

We respect your privacy and appreciate your trust in us.

Privacy Policies – GDPR

Exclusivitea, Lda. with NIPC 518042600 and headquartered at Rua José Estevão n.º 74, 6 º direito, 1150-203 Lisbon is the entity responsible for collecting and processing your personal data, for the purposes referred to in this privacy policy.

Exclusivitea is committed to processing your personal data in accordance with current legislation on this matter, namely the European Data Protection Regulation (GDPR).

Personal information

At themoyshop.com, we are dedicated to creating a safe and pleasant shopping experience for you. In this context, we want to inform you about the procedures on our website; what we do with your data, how we do it and how it affects you.

What is personal data and what categories of data do we process at Exclusivitea?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person.

When you purchase at themoyshop.com we may collect personal information that you provide to us when creating an account or making a purchase, in addition to the data collected by cookies. As long as you expressly authorize us.

What are cookies?

Due to the way Internet communication standards work, accessing websites may involve the use of cookies. Cookies are small files that are recorded on the user's computer and which only serve to identify the computer that is accessing the website. These files do not contain any personal information. Cookies generally have a limited duration in time. No cookies extract information from the user's computer hard drive, steal personal information or read cookie files created by other providers. Due to cookies, it is possible to recognize duly registered users, as long as they use the same equipment and browser, without having to register on each visit to access exclusive reserved areas and services. The user is free to reject cookies if the browser allows it, but doing so will compromise the full functionality of the websites.

Cookies are files that are saved on your computer with the sole purpose of simplifying your navigation on themoyshop.com (these cookies cannot contain viruses or be executed, as they are not active files).

They allow:

To improve your browsing experience and benefit from our personalised advice.
Be informed about our promotional offers on various products.
Save the products in your shopping cart so you can continue your order at any other time.

These cookies can only be read by themoyshop.com and you, and you can delete them if you wish.

If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your browser program (Internet Explorer or Netscape Navigator). (Consult the Help menu of your query program to find out the correct way to change or update cookies). If you disable cookies, you may not be able to access some of the functions listed above.

Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to find out which cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org.

Why do we use cookies?

Some cookies are essential for the website to function properly. Cookies record your settings and make your shopping experience more convenient by, for example, recognizing your device and remembering your preferences and settings.

Cookies are also used to collect usage data such as session duration, pages viewed, whether a transaction was made or demographic data such as origin, gender, and age. This information is used for analytical purposes and allows us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individual people.

What information is collected?

We collect information that you provide to us when you create an account, subscribe to our newsletter or when you make a purchase. This information may be your name, tax identification number (TIN), telephone number, email, address, IP address, history of products you have searched for, purchased, or subscribed to, tastes, interests and preferences. Cookies may collect session information such as pages viewed, session duration, transactions made and demographic data such as origin, gender, and age.

In what situations do we process your personal data?

At Exclusivitea we process your personal data with your express consent, when you make a purchase, when you contract a service or when you use our website. It can be done orally, in writing or through our website.

For what purposes do we process your personal data?

Exclusivitea guarantees that your personal data is only processed for the purposes that have been communicated and authorised to you and is not used for any other purpose. Therefore, we process your personal data to guarantee the quality of the service we provide and to be able to better respond to your needs. Some examples of purposes for which we may use your data are (non-exhaustive list):

Direct Marketing
To inform you of news, opportunities and promotions that may interest you
Customer Management
To send your online purchases home without you having to go to one of our stores.
To inform you when your product is ready to be collected from our store.

Duration of data storage - How long do we keep your personal data?

We retain your personal data only for the period of time strictly necessary to fulfill the purpose for which we collected it, as the case may be, until you exercise your right to object or right to erasure. After this retention period, we delete your personal data.

How is your personal data protected?

In accordance with current legislation, Exclusivitea provides an adequate level of protection for your personal data, namely through the implementation of the technical and organisational measures necessary to protect your personal data against accidental destruction, loss, or modification, as well as against unauthorised access and other processes. The measures taken include data encryption and the security of the applications that process it.

However, Exclusivitea informs that no security system can guarantee absolute protection. We remain at your disposal for any questions or observations regarding the confidentiality and security of your personal data.

The security of your personal data also depends, in part, on your actions. For example, it is your responsibility to use complex passwords and keep them confidential to protect your account and personal data. For example, if you share your computer with others, be sure to log off after each use to avoid leaving a session open and available to everyone.

Who is responsible for processing your personal data?

The entity responsible for processing your personal data is Exclusivitea.

What are your rights?

In accordance with the Personal Data Protection Law – Law 67/98, of October 26th, and other legislation in force on this matter, such as Law 41/2004, of August 18th, as amended by Law 46 /2012, of August 29, regarding the protection of privacy with regard to the processing of personal data, you have the right to:

Object, free of charge, to the processing of your personal data intended for direct marketing purposes;
Access and correct your personal data.
“right to be forgotten” and the right to permanently delete your personal data
to data portability and to receive a copy of your data that is processed
The right to be informed in the event of automated decision-making, the logic underlying that system, as well as the importance and consequences of its treatment for the person in question.

You can exercise these rights in writing or through the customer account management available on our website.

Other information

Any additional information regarding privacy protection can be obtained from the CNPD – Data Protection Commission – Rua de São Bento n.º 148-3º 1200-821 Lisbon – Tel: +351 213928400 – Fax: +351 213976832 – and - mail: geral@cnpd.pt

3rd-party - To whom do we transmit your personal data?

Whenever necessary, we only transmit your data to freight transport companies – solely and exclusively for the purpose of performing a service you have contracted, such as delivering a product to your home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

Exclusivitea does not disclose or sell its customers' data to third parties, therefore all information is confidential. Access to information is restricted and is used only for communicating with the Customer and processing their orders, namely payment, shipping, and after-sales assistance.

Disclosure of your information

You have the right to request access to your data and, if something is incorrect, you can change or remove it.

You can disable any cookies already saved on your computer by changing your browser settings, you can also use opt-in programs such as “NAI's Consumer opt-out” or “Google Analytics opt-out browser add-on” to prevent the use of cookies, although please be aware that these settings may prevent our website from functioning correctly.

Updates

Our Privacy Policy may be changed periodically, with all changes published on this page.

Framework

This Privacy Policy establishes Exclusivitea's commitment to its Customers, regarding the protection of personal data, aiming to reinforce and consolidate its relationship of trust and proximity. Through this Privacy Policy, Exclusivitea informs its Customers regarding the treatments it carries out with their data, as well as the rights it recognizes as holders of personal data. Exclusivitea operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities that are your responsibility. Exclusivitea processes personal data through various operational and technical means that support the activities of its business processes.

a) Objectives

The Privacy Policy, as a communication instrument, has the following main objectives:

Strengthen and consolidate Exclusivitea's relationship of trust and proximity with its Customers;
Demonstrate transparency in the processing of personal data carried out by Exclusivitea;
Inform Customers of their rights, as holders of personal data, and how they can exercise them;
Inform Customers about those responsible for Exclusivitea to whom they can request the exercise of their rights, or clarify how their personal data is processed;

b) Scope of application

The Privacy Policy applies exclusively to the processing of personal data carried out by Exclusivitea, in the context of the intended purposes. For the purposes of this Privacy Policy, personal data is considered to be any and all information relating to an identified or identifiable natural person. A Customer who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity, is identifiable.

Privacy Policy

a) Our commitment

The protection of your personal data is a priority for Exclusivitea.

We are committed to only processing your personal data that is strictly ne cessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.

We want to earn your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities with great seriousness and commitment regarding the protection of your personal data.

Whenever you have any questions about the processing of your personal data, we will be available to help you, using the form available in the customer area of our website, or other means we make available to you.

b) What personal data do we use and what do we use it for?

Exclusivitea is committed to only processing personal data strictly necessary for each process.

For example:

Online – Within the scope of the online account, Exclusivitea processes your identification data (name, tax identification number), contact data (mobile phone number, email, and address) and consumption history (preferences). This data is used to provide you with additional services provided for in the program. Your personal data is used to allow you to purchase items remotely and access your purchase history. You can obtain more information regarding the processing of your personal data in “Terms and conditions”.
Transaction Management – Whenever you request to indicate your tax identification number in your purchases, we need to register it and transmit it to the Tax Authority;
Direct Marketing – We will also need your contact details (email and mobile phone number) so that we can send you informative communications about news, campaigns and offers, discounts or benefits, generic or targeted. You may, at any and all time, unsubscribe from receiving this type of communications;
Video surveillance – We have video surveillance systems installed to ensure your safety, as well as that of the goods in our stores;

c) How long do we keep your personal data?

We only retain your personal data for the period strictly necessary to fulfil the purposes identified above, within legal limits.

d) Who can we share your personal data with?

In certain cases, we may disclose your personal data to entities that provide services to us, in the context of home deliveries. We will transmit your personal data to the Tax Authority, as required by law. Exclusivitea does not, under any circumstances, share your personal data with other companies or brands for other commercial purposes.

e) What are your rights and how can you exercise them?

As a rule, the holder of personal data has the following rights in terms of data protection: right of access, right of rectification, right of erasure, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions. In cases where you have provided consent for certain processing of your personal data, you can withdraw it at any time. To exercise any of these rights, you must do so in the customer area of our website. Exclusivitea will carefully analyse requests, evaluating their legitimacy and relevance, committing to respond in a timely manner. If necessary, the holder of personal data may also lodge a complaint with the National Data Protection Commission (CNPD).

f) Cookies

Exclusivitea uses, on its Website, cookies that allow us to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps Websites to recognize the user's device the next time they visit us, but it is also essential for their functioning. The cookies used by Exclusivitea do not collect personal information that allows the user to be identified, but only store generic information, namely the way and/or location of the user's access and the way in which they use the Website. Cookies only retain information related to the User's preferences.

Session cookies: These are temporary cookies that remain in the browser's cookie file until the browser leaves the website, meaning that no record is left on the user's hard drive. The information collected by these cookies is used to analyse website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the website.

Analysis cookies: These are those that are treated by us or third parties and allow us to quantify the number of users and carry out statistical measurement and analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services that we make available to you.

g) How do we protect your personal data?

We have a variety of information security measures, aligned with best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorised access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorised destruction. In terms of information security, we assume the same commitment to continuous improvement that we adhere to in our daily activities.

Among others, we highlight the following measures:

Restricted access to your personal data;
Storing and transmitting personal data securely;
Protection of information systems through devices that prevent unauthorised access to your personal data;
Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
Redundancy of personal data storage, processing, and communication equipment, to avoid loss of availability.

h) Updates to this Privacy Policy

This Privacy Policy may be reviewed and updated.